We are sorry to report that, as of 4:20am UTC this morning (March 11th 2010), PayPal has been unable to process Express Checkout payments, giving the error

1000 - Generic processor error: 10001 - Internal Error

Affected customers can be assured that no payment will be taken from them as a result of this problem. While it looks like it will be resolved soon, if you are interested in following the status of the fix at PayPal's end, you can do so from the Payflow Gateway Status page.

In the meantime, if you wish to purchase from us we recommend using a credit or debit card directly on our site.

Update: PayPal has now fixed this problem (as of 2:10pm UTC March 11th 2010); PayPal payments should be working properly again now.

Our website is now running on a brand new cluster of servers; we have done a lot of testing of the new set-up, but for reasons outside of our control we have had to work to a very tight deadline and so while we don't expect any disruption, it is just possible that there might still be the odd glitch to iron out.

Due to essential server maintenance, there may be some disruption to e-mail (and consequently technical support) over the next couple of days. While we will try to keep this to a minimum, it may take us longer than usual to answer your queries. We apologise in advance for any inconvenience this may cause.

So we know you’re all dying to know how much money we raised for Indie+Relief.

Well, we’ve had a record couple of days’ sales, and we’re pleased to announce that we were able to donate some £7,000 to Oxfam earlier today (in case you’re wondering, we rounded up). For our American customers, that’s somewhere in the region of $11,400! This is great news and we hope it’s a big help to the people of Haiti.

We’d like to thank you, our customers, for taking up the Indie+Relief offer so enthusiastically and allowing us to donate such a stunning amount of money to charity. We’d also like to thank Justin Williams of Second Gear and Garrett Murray for organising and running Indie+Relief, and all the other Mac and iPhone developers who gave their time, money and sales to take part.

The total amount raised should appear on the Indie+Relief site some time soon, but it’s already clear from the numbers other Mac and iPhone developers have made public that Indie+Relief has been a resounding success.

We’ve just released what is hopefully the last Beta version of iDefrag 2. We hope to release the new version very soon.

Anybody who purchased iDefrag recently or purchases between now and when we release it, will get a free upgrade.

If you want to try it, get it here (8.7 MB).

As with the previous Beta versions, free stuff to anyone who reports problems we don’t know about.¹ Many thanks to those of you who have reported problems with the earlier versions.

Release notes can be found on our feed which is different to our iDefrag 1 feed so please subscribe to that feed to stay on top of iDefrag 2 releases. Note that the link above will only work in a browser that supports ATOM feeds, such as Safari.

Please remember that even though this is a fairly mature beta version, this is still pre-release software, so please back up first, just in case something goes wrong.

Please send comments about this release to our support team.

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1. We’ll be reasonable about the free upgrades and free licenses, but we reserve the right to rescind the offer at any time, and we also reserve the right to determine what is or is not a bug. Basically, if you help us, we’ll give you the free stuff, but if hundreds all report the same bug, some will end up being disappointed. Our decision is final.

All of us over the past few days have borne witness, thanks to reports from the international media, to the terrible tragedy unfolding in Haiti as a result of the recent earthquake.

We wanted to do our bit to help, so as a result, on January 20th 2010, we will be taking part in Indie+Relief and will donate all of our sales to charity (in our case, the money is going to Oxfam).

The more observant amongst you will notice that January 20th starts at different times depending on where you are on the planet; as a result, we intend to donate all sales starting at 12:00 UTC on the 19th and ending at 12:00 UTC on the 21st. While it’s January 20th anywhere, on our site your money will go to charity.

Furthermore, to encourage you to purchase from us, we’re offering a special 10% Indie+Relief discount for this period. Don’t worry though—this discount won’t affect the amount that goes to charity, because we’ll add it back to the amount we donate.

The upshot? You get to donate to charity and you get great software, all for less than the usual price of the software alone.

p.s. Lots of other developers are taking part in Indie+Relief. A list of participants should be available there soon.

As a result of someone listing the beta version on MacUpdate and Version Tracker, we’re getting a lot of queries about the purported “release” of version 2.0 of iDefrag.

To be clear: version 2.0 of iDefrag has not been released.

We would appreciate it if those responsible for the listings on MacUpdate and VersionTracker would please not add beta versions on those websites. We’re presently trying to get the listings removed as they’re creating confusion for our customers and generating a lot of support traffic at a time when we have limited resources because of the festive period.

We’re pleased to announce the second Beta version of iDefrag 2.

As with the previous Beta, we’re offering a free upgrade and a free license for iPartition to anybody that reports a bug that we don’t already know about.¹ Many thanks to those of you who reported problems with the first Beta.

Changes from 2.0.0b1:

• Updated help.
• Added Defragment File menu command.
• Added an Auto unit.
• Log everything to iDefrag.log rather than the Console and hfs.log.
• Improved behaviour if you cancel authorisation when using the Defragment File feature.
• Fixed it so that you can download templates to create a boot disk.
• Double clicking on the splitter thumb will now resize to the optimum size.
• Added an installation prompt at the beginning where it will ask if you want to install iDefrag in your Applications folder (when appropriate).
• Fixed it so that it will work for French users although some things will not be translated.
• Added code to keep the Files tab updated when using the Quick algorithm or the Defragment File feature.
• Fixed a number of issues for users on Tiger.
• Shutdown when complete should now work when restarted in the special mode.

You can download this Beta version here: iDefrag-2.0.0b2 (8MB). If you are not already logged in, you will be prompted for your username (your e-mail address) and password for our site.

Note that this is a pre-release version, it will not have undergone as much testing as our released versions, and as a result there may be nasty bugs lurking somewhere in the code, so please back up first, just in case.

Please send comments about this release to our support team. We’ll be taking it relatively easy over the next couple of weeks so you might not get a response until the new year.

Happy holidays!

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1. We’ll be reasonable about the free upgrades and free licenses, but we reserve the right to rescind the offer at any time, and we also reserve the right to determine what is or is not a bug. Basically, if you help us, we’ll give you the free stuff, but if hundreds all report the same bug, some will end up being disappointed. Our decision is final.

We’re pleased to announce the first Beta version of iDefrag 2. We’re making this available to all existing users of iDefrag.

As an incentive to try it out, we’re offering a free upgrade and a free license for iPartition to anybody that reports a bug that we don’t already know about.¹

New features:

• You can now run the offline algorithms without needing to create a boot disk. iDefrag can now reboot into a special mode where it has exclusive access to the disk.

• We’ve added the ability to defragment a single file.

• The online algorithm will now reliably skip files that are in use (regardless of whether or not they are using file locking).

• The Statistics pane will give you information about compressed files on Snow Leopard. (iDefrag always preserves compression.)

• The Inspector now shows more information about files.

• Creating a boot disk with iDefrag can be done via a menu option within iDefrag and should be simpler than using CDMaker.

• It is now a 64 bit application.

• The Optimize algorithm can now deal with volumes that have very little, or heavily fragmented, free space (and the “skip files…due to lack of free space” preference has been removed).

There are also a number of other improvements that haven’t been mentioned.

You can download this Beta version here: iDefrag-2.0.0b1 (10MB). If you are not already logged in, you will be prompted for your username (your e-mail address) and password for our site.

Note that this is a pre-release version, it will not have undergone as much testing as our released versions, and as a result there may be nasty bugs lurking somewhere in the code, so please back up first, just in case.

Please send comments about this release to our support team.

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1. We’ll be reasonable about the free upgrades and free licenses, but we reserve the right to rescind the offer at any time, and we also reserve the right to determine what is or is not a bug. Basically, if you help us, we’ll give you the free stuff, but if hundreds all report the same bug, some will end up being disappointed. Our decision is final.

We’re pleased to announce the release of version 1.7.2 of iDefrag, which is a bug fix release for users of version 1.7.1.

For full release notes, see the iDefrag news page. You’ll need an ATOM enabled browser such as Safari to read that page.

To get this update, select “Check for Updates…” in the iDefrag menu.

Alternatively, you can download it directly from our site. If you choose this method, you’ll need your username (the e-mail address you registered with us) and password. If you cannot remember/find your password, select the “Reset Password” button on the log-in page.

Please note: we have now dropped support for Panther (10.3) and PowerPC G3 machines so please do not try and upgrade if this applies to you.

For any problems, see our support pages which include ways of contacting us.