New Registration Process

After downloading products that use the new registration process, when you run the application you will be required to register the application. If you are connected to the Internet when you do this, you will be able to get the application to download a key file from our site. You can do this manually but it is much easier if you let the software do it.

As you have downloaded from the website you should indicate that you have a username and password and then provide the same username and password that you used to login to the website. Your username is almost certainly your email address. Your password is a sequence of random upper and lowercase characters and numbers and will have been sent to you in an email when you first purchased the product. You can reset your password from our login page.

If you are upgrading from an older version of the application, you do not need your old registration key. It is not to be confused with license/CD keys that we will be supplying in future when we start shipping CDs.

You can find more information on the process by clicking the help symbol on the registration pages in the application.

Why have we changed the process?

We have changed the process because we thought it was too complicated to have to ask users to go back to our site and get registration keys and then enter them. Now, users should only need to know their username and password and the application will do it all for you.

We will also be shipping CD versions of the product soon and so we needed a process that worked in that case. The old process did not.

Will I have to register again the next time I upgrade?

No, we do not envisage needing to change the registration process for future releases and so you will not need to register again.

What is a key file anyway?

You can have a look at them. They get installed in ~/Library/Application Support/<name of product>. They just contain the details you supplied when you bought the product and a signature so that we can check it has not been tampered with. It also contains some information about the machine that you registered from which we do not store on our servers, but we could use if the file became widely distributed on the Internet.